iStaging at a Glance

Headquartered in Taipei - Taiwan, iStaging is a leading provider of out-of-the-box Augmented and Virtual reality solutions for Business, a fastest-growing and award-winning company with a young international vibe, from Taipei, Paris, San Francisco to Shanghai.

iStaging develops and brings together Augmented Reality and Virtual Reality to provide Saas, web-based and real time solutions with end to end service to clients in a variety of industries such as Real Estate, Tourism, Mobillity and Retail.

They are highly acclaimed by leaders in Luxury such as LVMH, Kering and Richemont. iStaging has been a finalist of the LVMH INNOVATION AWARD 2021, in the Omnichannel & Retail Experience category. The team is excited to duplicate and expand the business worldwide. We are looking for a Customer Success Manager EMEA to join our team in Paris.

Job Description

As a Customer Success Manager EMEA, you will build a strong collaboration with existing and new clients to drive business growth through renewal, up-sell and cross-sell opportunities.

Responsibilities

• As a primary point of contact, develop a long-term and trusted business relationship with your customer portfolio.

• Keep clients satisfied by delivering an exceptional day-to-day based service to increase engagement and upsales.

• Liaise between customers and cross-functional internal teams to ensure timely and successfully deliveries.

• From the onboarding process that helps with retention to project delivery, make sure customers will reach their KPI by using iStaging solutions and services.

• Work to fix issues before they happen, keep a high-level view of the entire and personalized support process.

• Focus on adding value and reducing churn, make sure clients are consistently using iStaging products.

• Have a unique view of future product suite upgrades and innovation, advocate for them by connecting the clients’ wishes to a business larger strategy.

• Gather feedbacks from your customers, analyze data to identify the best practices.

• Promote the value of iStaging, up-sell and cross-sell services and products with brand image through customer’s experience.

• Communicate the progress of your weekly achievements and initiatives to the management.

Requirements and Skills

• A least 3 years of relevant experience in a Customer Success position in the SaaS industry.

• Working expertise of software development process.

• Demonstrated knowledge in 3D-AR-VR immersive technologies.

• Experience in delivering client-focused solutions based on customer needs.

• Excellent project management skills in a technical environment.

• Deep understanding of customers concerns with the ability to troubleshoot as needed.

• Ability to communicate at all levels of a international organization, with a propensity for relationship building.

• Excellent listening, negotiation and presentation skills.

• Self-motivated, sales/growth minded and able to thrive in a results-driven environment.

• Good command of Microsoft Office Suite, Google suite, help desk support softwares.

• Perfectly fluent in both French and English.

• 3rd language : Italian, German or Chinese much appreciated.

• Master’s Degree or Engineering school.

• Experience in Luxury sector is a must.

NO SPONSORSHIP FOR A WORKING VISA, YOU MUST ALREADY HAVE THE AUTHORIZATION TO WORK IN FRANCE.

Additional Information

• Contract type: permanent, French Labour code

• Location: Paris (75003), France

• Availability: As soon as possible

• Offer reference: HR-FR2024-7

Recruitment Process

• Contact: EMEA Market Director & Head of French Office - [email protected]